Returns & Warranty
Standard Products
These generally include smaller parcel-shipped tools and accessories that do not require permanent installation. Eligible return requests must be submitted within 30 calendar days of delivery, or collection for warehouse pickup. Prior written RMA approval is required. Voluntary returns must meet our unused, uninstalled, complete, and original-packaging requirements.
Large / Freight Equipment
These include oversized, palletized, crated, freight-shipped, or installed equipment, such as vehicle lifts, tire changers, wheel balancers, and large cabinet systems. Returns for buyer’s remorse, incorrect selection, or site incompatibility are generally not accepted unless expressly approved in writing. Submit a voluntary-return request within 30 calendar days of delivery or pickup; requesting approval does not guarantee acceptance. The product’s applicable category and any additional restrictions must be disclosed before purchase.
Costs for approved non-defective returns
Approved voluntary returns are subject to a 28% restocking fee, customer-paid return shipping, and applicable documented outbound shipping deductions, including where the original delivery was included in the price. Freight return costs can be substantial. We provide an itemized estimate before you commit to an authorized return.
The restocking calculation excludes tax and separately charged shipping. If included outbound freight is deducted separately, it is first removed from the restocking calculation base. The same transport cost is not deducted twice. See the full policy for calculation details and condition-related deductions.
Wrong items, damage, and defects
Voluntary-return restrictions do not automatically exclude verified fulfillment errors, transit damage, or qualifying defect claims. For approved returns of wrong items or goods confirmed damaged in transit, we arrange and cover required return transportation, with no restocking fee. Defect remedies and transport costs follow the applicable warranty and law.
Authorization and refunds
Contact us before returning merchandise. Use only the return destination in your RMA; do not send goods to our mailing address unless that address is expressly authorized.
We normally inspect and notify you of our decision within 2–4 business days after receipt at the approved facility. Approved refunds are generally submitted to the original payment method within 5–10 business days after approval—normally 7–14 business days altogether, assuming approval follows inspection. Bank posting takes additional time. If further review is needed, we explain why and provide an expected decision date. Faster mandatory deadlines take precedence.
Manufacturer warranty
Warranty coverage, where offered, is provided by the applicable manufacturer and varies by brand and model. Coverage duration, parts, labor, transport costs, and exclusions are described in the applicable warranty documentation. A warranty claim is separate from a voluntary return. Contact us for assistance before returning equipment or undertaking repairs that may affect coverage. Manufacturer terms do not remove our obligations as seller or rights that cannot legally be excluded.
Read the full Return & Refund Policy and Warranty Policy. Contact support@forgelinesupplyco.com for assistance.