Terms of service

Forgeline Supply Co.
Operated by BGA Commerce LLC
Last Updated: October 3, 2026

Welcome to Forgeline Supply Co.

This website, located at forgelinesupplyco.com (the “Site”), is owned and operated by BGA Commerce LLC, doing business as Forgeline Supply Co. Throughout these Terms of Service, the terms “Forgeline Supply Co.,” “Forgeline,” “Company,” “we,” “us,” and “our” refer to BGA Commerce LLC doing business as Forgeline Supply Co.

These Terms of Service (“Terms”) govern your access to and use of our Site and your purchase of products or services from Forgeline Supply Co.

By accessing our Site, requesting a quote, creating an account, communicating with our sales team regarding a purchase, or placing an order, you agree to these Terms and to all policies incorporated into them by reference.

Please read these Terms carefully before using the Site or purchasing products.

1. Related Policies

Purchases and use of our Site may also be governed by separate policies published by Forgeline Supply Co., including our:

Shipping Policy
Return & Refund Policy
Privacy Policy
Warranty Policy, when applicable
Manufacturer-specific warranty terms
Product-specific terms disclosed before purchase
Financing terms issued by third-party financing providers

These policies are incorporated into these Terms by reference.

Where a specific policy addresses a subject in greater detail, that policy controls with respect to that subject.

For example:

Shipping and freight delivery are governed primarily by our Shipping Policy.
Returns, cancellations, exchanges, refunds, and restocking requirements are governed primarily by our Return & Refund Policy.
Personal-information practices are governed primarily by our Privacy Policy.
Warranty claims are governed by our Warranty Policy and the applicable manufacturer's warranty terms.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

2. Eligibility to Use the Site and Purchase Products

You must have the legal capacity to enter into a binding agreement in your jurisdiction to purchase products from Forgeline Supply Co.

If you are purchasing on behalf of a company, organization, shop, dealership, government entity, or other business, you represent that you have authority to bind that entity to the applicable purchase and these Terms.

You may not use our Site or services for unlawful or unauthorized purposes.

3. Nature of Our Products

Forgeline Supply Co. sells automotive service equipment, garage equipment, wheel and tire service equipment, shop tools, accessories, storage systems, lifting equipment, recycling equipment, industrial machinery, and related products.

Our catalog includes both smaller parcel-shipped products and large commercial equipment that may:

Weigh hundreds or thousands of pounds
Ship by commercial freight carrier
Require forklifts or other unloading equipment
Require assembly
Require professional installation
Require anchoring
Require electrical connections
Require compressed air
Require specific concrete conditions
Require minimum ceiling heights
Require permits or inspections
Be subject to manufacturer installation specifications

Customers purchasing commercial or installed equipment are responsible for reviewing the applicable product specifications and requirements before ordering.

4. Distributor and Reseller Role

Forgeline Supply Co. operates as a retailer, reseller, and distributor of products manufactured by third parties.

Our relationship with individual manufacturers may vary by brand and product line.

Unless specifically stated otherwise, Forgeline Supply Co. does not manufacture the products sold through the Site.

Product engineering, certifications, specifications, technical documentation, safety requirements, and manufacturer warranties are generally established by the applicable manufacturer.

Forgeline Supply Co. may assist customers with:

Product selection
Specifications
Freight coordination
Order processing
Manufacturer communication
Replacement-parts requests
Warranty documentation
Technical-support routing

However, manufacturer decisions concerning warranty eligibility, product engineering, certification, repair procedures, or technical requirements remain subject to the applicable manufacturer's terms and authority.

5. Product Information

We aim to provide accurate product descriptions, specifications, images, prices, availability, delivery requirements, and warranty information. Some information comes from manufacturers and fulfillment partners. We remain responsible for the offers we make.

Images may show optional accessories where identified. Minor packaging or cosmetic changes do not authorize substitution of a materially different product. If a change affects the specifications, included components, compatibility, price, or delivery terms of your order, we will explain the change and obtain your agreement before proceeding, or cancel the affected unshipped merchandise with a full and prompt refund.

Review the specifications and product-page tabs before ordering. Contact us if information essential to your purchase is unclear.

6. Customer Responsibility for Product Selection

The customer is responsible for confirming that the selected product is appropriate for the intended use.

Before purchasing equipment, customers should verify, where applicable:

Vehicle compatibility
Equipment capacity
Product dimensions
Shipping dimensions
Floor space
Ceiling clearance
Door clearance
Concrete thickness
Concrete strength
Foundation requirements
Anchor requirements
Electrical voltage
Electrical phase
Electrical amperage
Compressed-air requirements
Ventilation requirements
Local code requirements
Permit requirements
Installation requirements
Unloading requirements

Recommendations provided by Forgeline Supply Co. are based on information supplied by the customer and available manufacturer specifications.

Customers should confirm final suitability using the disclosed specifications and qualified installation advice where appropriate. This responsibility does not excuse an inaccurate description, incorrect item, or express representation made by Forgeline Supply Co., or remove rights that cannot legally be waived.

7. Orders and Acceptance

Placing an order is an offer to purchase the selected products at the disclosed total. An automated order confirmation acknowledges receipt; it is not a ready-for-pickup notice or a guarantee of shipment. We review availability, payment, pricing, and reasonable fraud or delivery checks and confirm acceptance or notify you of a problem promptly.

We may decline or cancel an unshipped order for a material pricing or listing error, unavailable inventory, a payment or fraud concern, or inability to fulfill the disclosed terms. If we cancel, we will provide a full and prompt refund of amounts collected for the canceled merchandise and applicable charges, including related tax and unincurred shipping. If the entire order is canceled, all amounts paid for that order will be refunded. We do not charge a restocking or cancellation fee for a cancellation initiated by us for these reasons.

We will not charge a higher price or substitute a materially different product without your agreement. Order verification does not override shipment-delay notices or cancellation/refund rights.

8. Order Verification and Fraud Prevention

We may request proportionate information needed to verify payment authorization, billing or delivery details, and reasonable fraud or freight-access concerns. We do not require individuals to operate a business to purchase ordinary online products. Business information is requested only when relevant, such as an eligible B2B payment or financing arrangement.

If verification affects the stated shipment timeframe, we will contact you and follow the delay, cancellation, and refund provisions of our Shipping Policy. We may decline a transaction presenting a material fraud, payment, identity, or fulfillment risk; any seller-initiated cancellation is subject to Section 7.

9. Accurate Customer Information

You agree to provide current, complete, and accurate information when placing an order.

This includes, where applicable:

Customer name
Company name
Billing address
Shipping address
Email address
Telephone number
Delivery-location classification
Freight-access information
Liftgate requirements
Payment information

You are responsible for promptly informing us of errors.

Incorrect or incomplete information may cause:

Processing delays
Delivery delays
Reconsignment charges
Storage charges
Additional freight charges
Failed deliveries

Customer-caused transportation charges are governed by our Shipping Policy.

10. Pricing

Prices are in U.S. dollars unless expressly stated otherwise. The selected product and delivery option determine the displayed price. Applicable shipping and taxes are disclosed before payment.

We may change prices for future purchases. A price change does not authorize an increase to the amount agreed for an existing order. Material listing or pricing errors are handled under Sections 7 and 11: we obtain your agreement to corrected terms or cancel and refund the affected unshipped order.

11. Pricing and Listing Errors

We take reasonable care to keep product descriptions, availability, prices, discounts, taxes, and shipping calculations accurate. If a material typographical, pricing, or technical error affects an unshipped order, we may correct the listing and contact you to offer the corrected terms or cancel the affected order, as permitted by law.

You may decline corrected terms. Any seller-canceled order receives the full and prompt refund described in Section 7. We will not automatically debit an additional amount, impose a surprise shipping charge, or require you to accept a substitute. A later price increase alone is not a pricing error and does not permit us to reprice an accepted order.

12. Taxes

Applicable sales tax may be collected based on:

Shipping destination
Applicable tax laws
Marketplace requirements
Nexus obligations
Other legally required factors

Customers purchasing on behalf of a tax-exempt organization may be required to provide valid exemption documentation before an exemption can be applied.

13. Payment and Billing

For standard online purchases, full payment of the displayed order total is collected at checkout, including applicable shipping and taxes. Our automatic payment capture occurs when the order is placed. Bank settlement may take additional time. A separately agreed ACH payment arrangement or financing agreement may have its own written payment schedule; standard checkout payment is not a deposit.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal Wallet through Shopify Payments, subject to transaction, device, account, and location eligibility. Checkout displays the options available for your purchase. ACH Direct Debit is available for eligible B2B checkout transactions only. If you wish to arrange another ACH payment, contact support for verified written instructions before placing your order; do not assume a bank-transfer arrangement is available in standard consumer checkout.

You represent that you are authorized to use the payment method and that your billing information is accurate. We may request proportionate verification for high-value orders. We will not collect undisclosed mandatory charges after purchase. Refunds normally return to the original payment method; an authorization that was not captured may instead be released. Bank posting times can vary.

Payment credentials are handled through Shopify checkout, Shopify Payments, and the selected payment service. Do not email complete card numbers, security codes, passwords, or bank-login credentials. Billing questions and disputes are addressed in Section 46; contacting support does not limit statutory or payment-provider dispute rights.

14. Financing

Certain products may be eligible for financing offered through third-party financing providers.

Financing:

May require a separate application
Is subject to the provider's approval
Is governed by the financing provider's terms
May include separate interest, payment, credit, or disclosure requirements

Forgeline Supply Co. does not guarantee financing approval.

Any financing agreement between a customer and a third-party lender is separate from these Terms unless expressly stated otherwise.

15. Promotions, Discounts, and Coupons

Promotional offers may be subject to separate terms.

Unless specifically stated otherwise:

Promotions cannot be combined.
Coupons may have product or brand exclusions.
Discounts may expire.
Promotional inventory may be limited.
Manufacturer promotions may be controlled by the manufacturer.
Promotional pricing may apply only while supplies last.

A discount affected by a material technical or pricing error is handled under Sections 7 and 11; we will not collect a higher amount without your agreement.

16. Product Availability

Products are fulfilled through manufacturer, distributor, and other partner warehouses across the United States. Inventory available for shipping may differ from inventory at a pickup location. We aim to display current availability and do not promise that every product is stocked at every facility.

If an ordered item becomes unavailable, we will notify you, offer a revised shipment estimate when available, and explain your option to cancel the unshipped merchandise for a full and prompt refund. We will obtain delay consent when required and will not substitute an item without your agreement. The Shipping Policy's delay/refund procedure controls.

17. Backorders and Special Orders

Known longer lead times and special-order, custom, or made-to-order restrictions must be disclosed before purchase. Standard in-stock handling is normally 2–5 business days and transit after shipment normally 5–10 business days, as described in our Shipping Policy; a longer product-specific timeframe must be disclosed before payment.

If we cannot meet the stated shipment timeframe, we will notify you, provide a revised estimate when available, and offer cancellation of unshipped merchandise for a full and prompt refund. If you decline the delay or required consent is not obtained, we will cancel and refund without restocking or cancellation fees. Special-order restrictions and force-majeure language do not override applicable rights.

18. Order Cancellations

Contact support@forgelinesupplyco.com as soon as possible to request cancellation. We will check fulfillment status and confirm the result in writing. A request alone does not confirm cancellation.

Voluntary cancellation may be restricted after production, preparation, or shipment where the relevant restriction was disclosed before purchase. Any permitted deduction must reflect a disclosed, documented cost actually incurred and must follow our Return & Refund Policy. Special-order and made-to-order restrictions must also be disclosed before purchase.

These restrictions do not apply to our cancellation for a pricing error or inability to fulfill the agreed terms, or override your rights when we cannot meet the stated shipment timeframe. Required shipment-delay notices, consent, and full prompt refunds for canceled unshipped merchandise take precedence; no restocking or cancellation fee applies to those refunds.

19. Shipping and Warehouse Pickup

Online shipping is offered to the 48 contiguous United States and the District of Columbia, subject to the physical access requirements disclosed before purchase. Our Shipping Policy governs coverage, rates, timelines, delivery services, and customer-caused delivery charges.

Eligible Ship to My Address offers have $0 additional shipping. Other products may have disclosed flat, zone-based, calculated, or pre-purchase quoted shipping. There are no separate commercial-address, residential-address, or eligible liftgate service fees. Included services cannot be charged again at delivery.

Warehouse pickup is available by appointment only for selected products and partner facilities, subject to local stock. Wait for our support team's Pickup Authorization Pass and confirmed appointment before travelling. An order confirmation alone does not authorize release. Bring the identification, suitable vehicle, and loading arrangements specified in the pass. Shipping and pickup have separate displayed prices; we will not change to a higher-priced option without your agreement.

20. Estimated Delivery Times

Estimated processing and delivery times are provided for planning purposes.

Unless expressly guaranteed in writing, delivery dates are estimates rather than guaranteed deadlines.

Factors affecting delivery may include:

Manufacturer availability
Warehouse processing
Freight capacity
Weather
Carrier delays
Backorders
Delivery appointments
Destination
Limited-access conditions
Customer availability
Events outside our reasonable control

Customers should not schedule installers or contractors solely based on an estimated arrival date.

21. LTL Freight and Unloading Acceptance

By ordering heavy equipment, you agree to the delivery and unloading requirements clearly stated on the product page or accepted quotation before purchase. Standard freight service is curbside or at a safe truck-accessible receiving point. It does not include inside placement, installation, unpacking, or assembly unless expressly included.

Where liftgate service is stated as included and the equipment is suitable, the carrier lowers the freight to ground level without a separate liftgate fee. You must provide the safe access and clearance disclosed for that service. Liftgate service does not include moving equipment into a building.

For equipment identified before purchase as requiring customer unloading, service is truck-bed/tailgate delivery. You must provide a suitably rated forklift, compatible loading dock, or other safe equipment and qualified personnel. A pallet jack alone cannot lower freight from the truck. Drivers need not manually unload heavy equipment or undertake unsafe work.

Reasonable documented redelivery, detention, or storage costs directly caused by failure to provide the previously disclosed unloading arrangements, missed agreed appointments, or materially inaccurate delivery information are your responsibility under the Shipping Policy. This does not permit a routine surcharge on an included service or transfer the cost of our or the carrier's error to you.

22. Freight Inspection and Damage

Inspect visible condition and piece counts before signing the Bill of Lading or delivery receipt. Record visible damage or shortages specifically, take photographs, and retain packaging. Report visible damage within 48 hours of delivery and concealed damage within 48 hours of discovery after prompt inspection, following our Shipping and Return & Refund Policies.

A clean delivery receipt can make a claim more difficult but does not automatically invalidate concealed-damage claims or transfer all repair or transport costs to the buyer. Reasonable documented refusal of severely damaged or clearly unusable goods is treated separately from an unauthorized voluntary refusal. Contact us before refusing when reasonably possible.

For approved returns of wrong items or goods confirmed damaged in transit, we arrange and cover required return transportation. Non-waivable rights remain unaffected.

23. Risk of Loss and Delivery

Responsibility for goods during transportation and after delivery is subject to applicable law, the applicable carrier arrangement, and the terms of our Shipping Policy.

Nothing in these Terms is intended to eliminate obligations that Forgeline Supply Co. cannot legally disclaim.

Customers are responsible for merchandise after delivery has been properly completed and documented, subject to applicable freight claims, warranty rights, and consumer protections.

24. Returns and Refunds

Our Return & Refund Policy governs eligibility, condition requirements, RMA authorization, deductions, and refund timing. Eligible Standard Product return requests must be made within 30 calendar days of delivery, or collection for warehouse pickup. Large / Freight Equipment is generally not returnable for buyer's remorse unless expressly approved in writing; exceptions for verified errors, qualifying defects, and damage are described in that policy.

Approved non-defective returns are subject to 28% restocking, customer-paid return transport, and applicable disclosed deductions. Request authorization before shipping anything back. We normally inspect and notify you of our decision within 2–4 business days after receipt, explaining any further review, and submit approved refunds within 5–10 business days after approval. This normally totals 7–14 business days from receipt at the approved return facility to refund submission, assuming approval follows inspection. Your bank or payment provider may require additional time to post the credit. If further review is needed, we will explain why and provide an expected decision date. Shorter legal deadlines and unshipped-order refund rights take precedence.

25. Return Shipping

Unless otherwise provided in our Return & Refund Policy or approved in writing, customers are responsible for return transportation for approved non-defective returns.

Large-equipment freight costs may be substantial.

Merchandise must be returned to the destination provided in the applicable RMA instructions.

Do not send merchandise to our corporate or mailing address unless Forgeline Supply Co. expressly instructs you to do so in writing.

26. Restocking and Outbound Freight Deductions

The Return & Refund Policy controls the 28% calculation. The base is the discounted product purchase price excluding tax and separately charged shipping. If delivery was embedded in the product price and we separately deduct its actual documented outbound cost, that cost is removed from the restocking base first.

For example, a $5,000 price including $500 outbound freight leaves a $4,500 base; 28% is $1,260, leaving a $3,240 merchandise refund before applicable tax adjustments and separately applicable deductions. Customer-paid return transport is not deducted again if paid directly to the carrier.

No restocking fee applies to approved refunds for confirmed fulfillment errors or transit damage, or to cancellations/refunds required by law. Deductions must be itemized and must not duplicate the same cost or loss.

27. Refused Deliveries

Refusing correctly supplied merchandise does not automatically cancel an order or qualify it for a full refund. For an unauthorized voluntary refusal, reasonable documented return freight, storage, redelivery, or reconsignment costs may apply under our Shipping and Return & Refund Policies, where permitted by law.

Reasonable refusal of severely damaged, clearly unusable, or incorrectly supplied goods is reviewed separately. Contact us before refusing when reasonably possible, record the reason on the delivery receipt, and retain photographs. We do not treat a confirmed seller or carrier error as a customer-caused delivery failure.

28. Installation

Unless expressly included in writing, Forgeline Supply Co. does not provide installation as part of the purchase price.

Customers are responsible for obtaining qualified installation where required.

Installation may involve:

Anchoring
Concrete evaluation
Electrical work
Hydraulic connections
Pneumatic connections
Mechanical assembly
Calibration
Permits
Inspection

Installation must follow manufacturer instructions and applicable laws, codes, and safety requirements.

29. Installation Contractors and Third Parties

Forgeline Supply Co. may occasionally provide information regarding installers, technicians, freight companies, contractors, financing providers, or other third parties.

Unless the service is expressly sold and contracted directly by Forgeline Supply Co., such third parties operate independently.

Forgeline Supply Co. does not control an independent contractor's:

Pricing
Scheduling
Workmanship
Licensing
Insurance
Conduct

Customers are responsible for evaluating and contracting with independent service providers.

30. Customer Site Readiness

Before ordering or installing equipment, the customer is responsible for confirming that the site satisfies applicable requirements.

Depending on the product, these may include:

Concrete thickness
Concrete strength
Anchor specifications
Ceiling height
Bay dimensions
Electrical service
Phase requirements
Compressed air
Ventilation
Drainage
Building permits
Fire requirements
Local codes
Equipment clearances

Site incompatibility does not automatically make correctly supplied equipment defective or incorrectly fulfilled.

31. Product Safety

Commercial shop and automotive equipment can present significant hazards if improperly installed, maintained, or operated.

Customers are responsible for:

Reading manufacturer instructions
Following safety warnings
Using equipment only for its intended purpose
Maintaining equipment appropriately
Ensuring operators are properly trained
Following rated capacities
Complying with applicable workplace and safety requirements

Never exceed manufacturer-rated capacities or modify equipment in a way not authorized by the manufacturer.

32. Manufacturer Warranties

Product warranties, where offered, are issued by the original equipment manufacturer (OEM). Coverage, duration, eligible parts, labor, freight, registration, exclusions, and remedies vary by product. Review the product's warranty documentation and our Warranty Policy before purchase.

Unless we provide a separate written warranty, we do not independently extend the OEM warranty. We assist with documentation and manufacturer communication. OEM terms do not eliminate our obligations as seller, our published wrong-item or transit-damage remedies, or warranties and rights that cannot legally be disclaimed. A warranty claim is distinct from a voluntary return.

33. Warranty Claims Are Separate From Returns

A warranty claim is not automatically a return request.

Depending on the manufacturer's warranty, a qualifying issue may be resolved through:

Replacement parts
Technical assistance
Repair
Component replacement
Authorized service
Product replacement
Other manufacturer-approved remedies

A customer should not return equipment to Forgeline Supply Co., a manufacturer, or a supplier without authorization.

Warranty claims will be governed by our Warranty Policy and applicable manufacturer terms.

34. Unauthorized Repairs and Modifications

Unauthorized repair, alteration, disassembly, modification, improper installation, or improper use may affect manufacturer warranty coverage.

Before undertaking major repairs to a product believed to have a manufacturer defect, customers should contact Forgeline Supply Co. or the applicable manufacturer where reasonably possible.

Forgeline Supply Co. is not responsible for unauthorized work performed by independent parties.

35. Intellectual Property

Unless otherwise stated, content created for the Forgeline Supply Co. Site is protected by applicable intellectual-property laws.

This may include:

Site design
Written content
Graphics
Branding
Logos
Custom photographs
Videos
Page layouts
Original educational materials

Certain product:

Images
Logos
Manuals
Specifications
Videos
Trademarks

belong to their respective manufacturers or rights holders and may be displayed by Forgeline Supply Co. for product sales and informational purposes.

You may not reproduce, republish, commercially exploit, scrape, or redistribute protected Site content without authorization.

36. Trademarks

Third-party manufacturer names, product names, trademarks, service marks, and logos remain the property of their respective owners.

The appearance of a third-party trademark on our Site does not transfer ownership of that trademark to Forgeline Supply Co.

37. Reviews and Customer Content

If you submit a review, photograph, question, or other content, you represent that it is truthful to the best of your knowledge, that you have the right to submit it, and that it does not violate another person's rights.

You permit us to display your submitted review or content in the context for which it was provided. Use of your personal information or image in advertising is subject to any consent required by law. We may remove unlawful, fraudulent, irrelevant, or otherwise prohibited content, but we will not suppress an honest review merely because it is negative or change it to misrepresent your opinion.

38. Prohibited Uses

You may not use the Site:

For unlawful purposes
To commit fraud
To impersonate another person
To submit intentionally false billing or delivery information
To interfere with Site security
To distribute malware
To attempt unauthorized access
To interfere with Site operation
To infringe intellectual-property rights
To conduct unauthorized automated scraping that materially burdens or compromises the Site
To manipulate reviews or transactions
To engage in abusive or fraudulent return practices

We may restrict access when reasonably necessary to protect customers, the Company, our systems, or third parties.

39. Third-Party Websites and Services

Our Site may contain links or integrations involving third-party services such as:

Manufacturers
Financing companies
Payment processors
Shipping carriers
Review platforms
Social-media services
Technical-support resources

Third-party sites operate under their own terms and privacy practices.

Forgeline Supply Co. does not control the content, availability, or policies of independent third-party websites.

40. Website Availability

We attempt to maintain reliable access to the Site but do not guarantee uninterrupted availability.

The Site may occasionally be unavailable because of:

Maintenance
Software updates
Hosting outages
Security incidents
Technical failures
Third-party service interruptions
Events outside our reasonable control

We may modify, update, suspend, or discontinue portions of the Site when reasonably necessary.

41. Accuracy of Website Content

We make reasonable efforts to keep website information accurate.

However, the Site may occasionally contain:

Typographical errors
Formatting errors
Outdated manufacturer information
Pricing errors
Availability errors
Technical inaccuracies

We may correct errors when discovered.

Material corrections affecting an existing order will be handled reasonably and in accordance with applicable law.

42. Disclaimer of Warranties Regarding the Site

To the maximum extent permitted by applicable law, the Site and its informational content are provided on an “as available” basis.

We do not guarantee that:

The Site will always be uninterrupted.
Every website error will be immediately corrected.
Every manufacturer specification will remain unchanged.
Every product will remain continuously available.

This section does not disclaim product warranties or consumer rights that cannot legally be excluded.

43. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from delivery delays or independent third-party services, including lost profits or revenue, downtime, business interruption, installer scheduling or standby charges, and contractor costs. Do not schedule installation solely on an estimated delivery date; wait until the equipment arrives and is inspected.

This limitation does not reduce promised refunds, approved remedies under our published policies, express warranties, or liability that cannot lawfully be excluded. It does not exclude liability for our fraud, willful misconduct, gross negligence, or personal injury to the extent protected by applicable law. Mandatory consumer protections remain controlling.

44. Manufacturer and Carrier Actions

Forgeline Supply Co. coordinates with independent:

Manufacturers
Suppliers
Distributors
Warehouses
Freight carriers
Parcel carriers

We will make reasonable efforts to assist customers when problems arise.

However, to the extent permitted by applicable law, Forgeline Supply Co. is not responsible for independent third-party actions outside our reasonable control.

This provision does not remove responsibilities Forgeline Supply Co. may have as the seller under applicable law or under our published policies.

45. Force Majeure and Events Outside Reasonable Control

This section does not override required shipment-delay notices, consent, cancellation rights, or refunds for unshipped merchandise.

We are not responsible for delays caused by circumstances outside our reasonable control, to the extent permitted by law.

These may include:

Natural disasters
Severe weather
Fire
Flood
Earthquake
Labor disruptions
Transportation shutdowns
Government actions
War or civil unrest
Carrier disruptions
Supply-chain failures
Manufacturer shutdowns
Utility failures
Major technology outages

We will make reasonable efforts to communicate material delays and fulfill affected orders when reasonably possible.

46. Payment Disputes and Chargebacks

Please contact support@forgelinesupplyco.com or +1 (888) 896-7898 first when an order or billing concern arises, so we can investigate and resolve it. Include your order number, the disputed amount, and an explanation, without sending complete payment credentials.

Contacting us is not a condition of exercising lawful chargeback, billing-error, or other payment-dispute rights. Do not allow a payment-provider or legal deadline to expire while waiting for our response. We do not impose a penalty merely because you make a good-faith dispute.

We may provide relevant order, payment, communication, delivery, BOL, RMA, and refund records to the payment provider. We will coordinate any approved refund with the provider to avoid duplicate reimbursement. Knowingly fraudulent claims may be investigated separately without limiting legitimate rights.

47. Policy Abuse and Fraud

Forgeline Supply Co. reserves the right to investigate suspected:

Payment fraud
Identity fraud
Fabricated damage claims
False shipping claims
Unauthorized returns
Intentional product damage
Material misrepresentation
Repeated abuse of return procedures

Where supported by evidence and permitted by applicable law, we may decline future transactions or take reasonable steps to protect the Company.

This does not limit legitimate customer rights.

48. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the Site, intentional misuse of products, infringement of third-party rights, or material violation of these Terms.

This provision does not require a customer to indemnify Forgeline Supply Co. for Forgeline's own negligence, misconduct, or legal obligations where such indemnification is prohibited by law.

49. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

The Privacy Policy explains how information may be processed by service providers necessary to operate our business, including:

Shopify
Payment processors
Shipping providers
Fraud-prevention services
Analytics providers
Customer-support systems
Marketing platforms

Please review our Privacy Policy for additional information.

50. Electronic Communications

By placing an order or contacting Forgeline Supply Co., you consent to receive transactional communications necessary to manage your request or purchase.

These may include:

Order confirmations
Shipping updates
Delivery coordination
Fraud-verification requests
Warranty communications
Return communications
Customer-support messages

Marketing communications are handled separately and remain subject to applicable consent and opt-out requirements.

51. Governing Law

These Terms and purchases from BGA Commerce LLC are governed by Wyoming law and applicable United States federal law, without applying conflict-of-law rules that would defeat mandatory protections. Mandatory laws of another jurisdiction that apply to the customer remain controlling.

Corporate & Administrative Mailing Address:
5830 E 2nd St, Ste 7000 #35599
Casper, WY 82609
United States

This is our corporate and administrative mailing address. It is not a retail showroom, warehouse, or customer pickup facility. Products are shipped from our manufacturing partners and distributed fulfillment centers across the United States. Eligible warehouse pickup takes place only at the partner facility specified in your Pickup Authorization Pass, by confirmed appointment.

Do not send merchandise to this address unless an authorized Return Merchandise Authorization (RMA) expressly identifies it as the approved return destination. Follow the return address and instructions supplied with your RMA.

52. Resolving Disputes and Venue

Please send order or contract concerns to support@forgelinesupplyco.com so we can attempt resolution. Unless applicable law requires or permits a different forum, proceedings concerning these Terms may be brought in a state court of competent jurisdiction in Natrona County, Wyoming, or a United States federal court in the District of Wyoming with jurisdiction.

These Terms do not impose mandatory arbitration, waive lawful small-claims remedies, or restrict a customer's mandatory venue or payment-dispute rights. Informal discussions do not suspend filing or dispute deadlines unless the parties lawfully agree otherwise.

53. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

The affected provision should be interpreted as closely as reasonably possible to its lawful intended purpose.

54. No Waiver

Failure by Forgeline Supply Co. to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other provision.

55. Entire Agreement

These Terms, together with policies and product-specific terms incorporated by reference, constitute the agreement governing your use of the Site and purchases from Forgeline Supply Co., except where a separate written agreement expressly applies.

Applicable incorporated policies include our:

Shipping Policy
Return & Refund Policy
Privacy Policy
Warranty Policy
Product-specific disclosures
Manufacturer-specific terms properly disclosed in connection with a purchase

56. Conflicting Terms

Applicable law takes precedence over these Terms. Our Shipping Policy governs shipping and freight; our Return & Refund Policy governs returns, cancellations, and refunds; and our Privacy Policy describes personal-information practices. The applicable manufacturer warranty governs voluntary OEM warranty coverage without removing our obligations as seller.

Product-specific delivery requirements, lead times, return categories, and warranty details must be clearly disclosed before purchase. Supplier terms that were not disclosed to you do not create new charges or reduce the rights promised in our published policies after purchase. If you find conflicting information before ordering, contact us so we can clarify and correct it.

57. Changes to These Terms

Forgeline Supply Co. may update these Terms from time to time.

Changes will be reflected by updating the “Last Updated” date.

The Terms applicable to a completed purchase will generally be those in effect when the order was placed, except where:

Applicable law requires otherwise
The customer agrees to a later modification
A later version provides the customer with greater rights

Continued use of the Site after general Site-related Terms are updated may constitute acceptance of the revised Site terms where permitted by law.

58. Contact Information

Forgeline Supply Co.
Operated by BGA Commerce LLC

Email: support@forgelinesupplyco.com
Phone: +1 (888) 896-7898

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time

Corporate & Administrative Mailing Address:
5830 E 2nd St, Ste 7000 #35599
Casper, WY 82609
United States