Refund policy

Forgeline Supply Co.
Operated by BGA Commerce LLC
Last Updated: October 2, 2026

Forgeline Supply Co. supplies automotive service equipment, garage equipment, shop tools, accessories, and commercial-grade machinery ranging from small parcel-shipped products to oversized equipment delivered by freight carrier.

Because our products vary substantially in size, weight, shipping method, installation requirements, and manufacturer return restrictions, this Return & Refund Policy separates products into two categories: Standard Products and Large / Freight Equipment.

By placing an order with Forgeline Supply Co., you acknowledge and agree to this Return & Refund Policy, subject to any rights that cannot legally be waived under applicable law.

Quick Reference

Product Category	Return Request Window	Non-Defective Returns	Restocking Fee	Return Shipping
Standard Products	30 calendar days from delivery	Eligible with prior approval	28%	Customer responsibility
Large / Freight Equipment	30 calendar days from delivery	Generally not accepted unless specifically approved in writing	28% if approved	Customer responsibility
Incorrect Item / Forgeline Error	Report promptly	Eligible after verification	$0	Covered when approved
Freight Damage	Visible damage: report within 48 hours of delivery. Concealed damage: within 48 hours of discovery.	Claim process applies	$0 for approved claim	We arrange and cover transport for an approved return of goods confirmed damaged in transit.
Manufacturer Defect	Report promptly	Manufacturer warranty process may apply	$0 when an approved defect remedy is a return and refund	Subject to applicable warranty

This table summarizes the terms below. For approved non-defective returns, documented outbound delivery costs may also be deducted, including on free-shipping orders, as explained in Section 8. Return freight can be substantial. These voluntary-return deductions do not apply to confirmed Forgeline fulfillment errors or refunds required by law.

1. Product Categories

Standard Products

Standard Products generally include smaller items that are shipped by parcel carrier rather than commercial freight and that do not normally require permanent installation.

Examples may include:

Hand tools
Shop accessories
Lift accessories
Tire and wheel accessories
Small air tools
Jack accessories
Replacement accessories
Smaller garage and shop products
Other products that can reasonably be returned in their original condition and packaging

The applicable return category and any product-specific restrictions will be disclosed before purchase. Product classification is based on the item's size, shipping method, and installation requirements; we will not first impose a more restrictive category after purchase.

Large / Freight Equipment

Large / Freight Equipment includes products that are oversized, palletized, crated, shipped by LTL or other commercial freight carrier, or intended for professional, permanent, or semi-permanent installation.

Examples may include:

2-post, 4-post, scissor, alignment, parking, and other vehicle lifts
Tire changers
Wheel balancers
Alignment equipment
Air compressors
Heavy-duty jacks and lifting equipment
Tire handling and storage equipment
Shop presses
Automotive body equipment
Tire cutters and wheel crushers
Recycling equipment, balers, compactors, and filter crushers
Large garage storage systems and cabinet sets
Industrial machinery
Equipment requiring anchoring, wiring, compressed air, professional installation, or site preparation
Any other oversized, palletized, crated, or commercial-freight shipment

Other products may fall within this category based on their shipping or installation requirements. The applicable restrictions must be disclosed before purchase.

2. Return Request Window

For authorized warehouse pickup, the applicable request window begins on the date the merchandise is collected. Product-specific freight and non-returnable restrictions still apply and must be disclosed before purchase.

Eligible return requests must be submitted within 30 calendar days from the confirmed delivery date.

The return period begins on the date shown as delivered by the applicable carrier tracking record, signed delivery receipt, or Bill of Lading.

Submitting a request within 30 days does not automatically guarantee that a return will be approved. All returns remain subject to the eligibility requirements contained in this policy and, where applicable, manufacturer or supplier authorization.

Requests received after the applicable return period may be declined.

3. Condition Required for Returns

Unless the return results from a verified shipping error, freight-damage claim, or other circumstance specifically approved by Forgeline Supply Co., merchandise must remain:

New and unused
Uninstalled
Unassembled where assembly would materially change the product
Unwired
Unanchored
Unmodified
Free from damage or signs of use
In its complete original manufacturer packaging
On its original pallet or crate when applicable
Complete with all manuals, hardware, accessories, labels, components, and documentation

Products that have been installed, operated, wired, anchored, modified, fueled, oiled, damaged, or otherwise placed into service may no longer qualify as returnable merchandise.

Returned products are subject to inspection.

If merchandise arrives at the return facility damaged because of inadequate customer packaging, with missing components, or in materially different condition from when originally shipped, the return may be refused or the refund may be reduced to reflect the loss in value, to the extent permitted by applicable law.

Condition requirements for voluntary, non-defective returns do not automatically bar a verified defect, shipping-damage, or fulfillment-error claim. Opening packaging for reasonable inspection does not by itself remove any non-waivable rights.

4. Standard Product Returns

Eligible Standard Products may be returned within 30 calendar days from delivery when prior written authorization has been issued by Forgeline Supply Co.

To qualify, the merchandise must satisfy all condition requirements described in this policy.

Approved non-defective Standard Product returns are subject to:

A 28% restocking fee
Customer-paid return shipping
Any original shipping or freight charges that are non-refundable
Any applicable deductions resulting from missing components, damaged packaging, or diminished product condition

Shipping a product back without authorization does not constitute an approved return.

5. Large / Freight Equipment Returns

Because Large / Freight Equipment involves substantial freight expense, warehouse handling, manufacturer restrictions, installation requirements, and product-specific site requirements, non-defective returns are significantly more restricted.

Large / Freight Equipment may be considered for return when one of the following applies:

Forgeline Supply Co. shipped the incorrect product
A major component is confirmed missing from the shipment
A verified manufacturer or fulfillment error occurred
The equipment has a confirmed qualifying defect
Forgeline Supply Co. expressly approves the return in writing
The applicable manufacturer or supplier approves the return when their authorization is required

Large / Freight Equipment is generally not eligible for return solely because of:

Buyer's remorse
Change of mind
Ordering the wrong model or configuration
Failure to verify dimensions
Insufficient ceiling height
Inadequate concrete or foundation
Electrical incompatibility
Inadequate air supply
Vehicle incompatibility
Insufficient shop space
Local permitting or code issues
Installation difficulties
Inability to unload the equipment
Customer failure to prepare the installation site
Equipment having already been installed, assembled, anchored, wired, operated, modified, fueled, oiled, or otherwise placed into service

Customers are strongly encouraged to verify all specifications and site requirements before ordering Large / Freight Equipment.

If a non-defective Large / Freight Equipment return is exceptionally approved in writing, the return will normally remain subject to the 28% restocking fee, return freight charges, and other applicable deductions described in this policy.

6. Return Merchandise Authorization Required

Every return requires prior written Return Merchandise Authorization (RMA) approval.

Do not ship merchandise back to Forgeline Supply Co., a manufacturer, supplier, distributor, or warehouse until written return instructions have been issued.

To request an RMA, contact:

Email: support@forgelinesupplyco.com
Phone: +1 (888) 896-7898

Please be prepared to provide:

Order number
Customer name
Business name, if applicable
Product name
Manufacturer
Model number
Serial number when applicable
Reason for requesting the return
Photographs of the product
Photographs of the packaging, pallet, or crate
Video demonstrating the reported problem when reasonably necessary
Delivery receipt or Bill of Lading for freight shipments
Any additional information reasonably required to evaluate the request

If approved, Forgeline Supply Co. will provide return instructions and the appropriate return destination.

Do not return merchandise to our corporate or mailing address unless Forgeline Supply Co. specifically instructs you in writing to do so.

Many of our products are shipped directly from manufacturer or distributor warehouses. Approved returns must therefore be sent to the specific facility identified in the RMA instructions.

Unauthorized returns may be refused, returned to the sender, or deemed ineligible for refund.

Your RMA instructions will specify the return destination and the deadline for dispatching the approved return. Submit the initial request within the applicable 30-day window; contact us before the RMA dispatch deadline if you need an extension. Return locations may differ from our mailing address. Any material destination-specific cost or restriction must be disclosed before purchase.

7. Standard 28% Restocking Fee

Approved non-defective customer-initiated returns are subject to a standard 28% restocking fee calculated using the product-price base described in Section 8.

This fee helps cover costs associated with supplier and manufacturer return requirements, warehouse handling, receiving, inspection, testing, repackaging, re-palletizing, administrative processing, and loss in resale value.

The 28% restocking fee applies to eligible Standard Product returns and to Large / Freight Equipment returns that Forgeline Supply Co. exceptionally approves.

The restocking fee will not apply when Forgeline Supply Co. confirms that the return resulted solely from:

An incorrect item shipped by Forgeline Supply Co. or its fulfillment partner
A verified fulfillment error
A confirmed qualifying defect where the approved remedy is a return and refund

Manufacturer warranty claims are handled separately as described below and may be subject to the manufacturer's own terms.

No restocking fee applies when we approve a return and refund for confirmed transit damage. Our obligation to provide an approved customer remedy is not conditional on first receiving reimbursement from the carrier.

Nothing in this section limits any non-waivable rights provided by applicable law.

8. Return Shipping and Freight Charges

Unless Forgeline Supply Co. confirms otherwise in writing, customers are responsible for arranging and paying all transportation costs associated with an approved non-defective return.

For large equipment, LTL return freight can be substantial.

Customers are responsible for properly securing, packaging, palletizing, and protecting merchandise during return transportation.

We strongly recommend using a trackable and appropriately insured shipping method.

Forgeline Supply Co. is not responsible for merchandise lost or damaged during customer-arranged return transportation.

If an order originally included free or discounted shipping, the actual outbound transportation cost paid to deliver the order may be deducted from an approved non-defective return refund where applicable and permitted by law.

The following charges are generally non-refundable when they have already been incurred:

Original shipping charges
Freight charges
Liftgate charges
Residential delivery charges
Limited-access charges
Appointment fees
Inside-delivery charges
Storage charges
Re-delivery charges
Address correction or reconsignment charges
Other carrier accessorial charges

Before you commit to an authorized non-defective return, we will provide an itemized estimate of deductions and any return transport charge we arrange. Final deductions will be explained after inspection. Outbound delivery deductions are limited to actual, documented costs that were incurred, where permitted by law; the same transportation cost will not be deducted twice.

The 28% restocking fee is calculated on the product purchase price after discounts, excluding tax and separately charged shipping. If the product price included delivery and we separately deduct the documented outbound delivery cost, we will subtract that cost from the restocking-fee calculation base first. Applicable tax adjustments will be included in the refund.

Voluntary-return transportation deductions do not apply to approved returns caused by a confirmed Forgeline fulfillment error, or to a cancellation or refund required by law. If we approve a return because we shipped the wrong item or the goods were confirmed damaged in transit, we will arrange and cover the required return transportation.

Calculation example: For an approved non-defective return of a $5,000 item whose price included $500 of documented outbound freight, deduct $500 first. Apply 28% to the remaining $4,500: the restocking fee is $1,260. The merchandise refund is $3,240 before applicable tax adjustments and any separately applicable, documented deductions. You also pay return transportation; if you pay the return carrier directly, that amount is not deducted again by us.

9. Non-Returnable Products

Unless otherwise required by law or specifically approved in writing by Forgeline Supply Co., the following are non-returnable:

Custom-manufactured products
Made-to-order products
Special-order products identified as non-returnable
Custom configurations or custom colors
Installed equipment
Used equipment
Equipment that has been wired or anchored
Equipment that has been modified
Equipment that has been fueled, oiled, operated, or placed into service
Certain electrical or electronic components once installed or connected
Clearance products identified as final sale
Final-sale merchandise
Discontinued products when identified as non-returnable
Products missing substantial original packaging, parts, manuals, labels, hardware, or accessories
Products damaged through improper installation, misuse, neglect, inadequate maintenance, accident, or customer handling
Products returned without an approved RMA

Any manufacturer-specific return restrictions will be clearly disclosed before purchase.

10. Freight Delivery Inspection

For warehouse pickup, inspect visible condition and item identity at collection, document any issue on the release paperwork, and contact us promptly. Collection does not remove applicable rights concerning concealed defects or a confirmed fulfillment error.

Many Forgeline Supply Co. products travel by LTL or other commercial freight carrier.

Customers or their authorized recipients should inspect freight shipments before signing the delivery receipt or Bill of Lading (BOL).

Before the driver leaves:

Inspect the pallet, crate, cartons, and visible equipment.
Compare the number of delivered pieces with the shipping documentation.
Photograph the shipment from multiple angles if there is any sign of damage.
Clearly describe visible damage or missing pieces on the driver's BOL before signing.
Retain a copy or photograph of the signed BOL.

Damage notes should be specific. Examples include descriptions such as a crushed crate, torn carton, punctured packaging, bent component, missing carton, broken pallet, or visible product damage.

A generic notation such as “subject to inspection” may not adequately document a freight claim.

Severe Freight Damage

If the shipment appears severely damaged, structurally compromised, or clearly unusable, contact Forgeline Supply Co. as soon as possible before accepting the shipment.

Depending on the circumstances, refusal of the damaged shipment may be appropriate.

Do not refuse a shipment solely because of minor cosmetic damage to exterior packaging unless Forgeline Supply Co. or the carrier instructs you to do so.

11. Visible Freight Damage

Visible freight damage should be documented on the Bill of Lading before the shipment is accepted.

Contact Forgeline Supply Co. within 48 hours of delivery with:

Order number
Photographs of the damaged packaging
Photographs of the affected equipment
Photograph or copy of the signed BOL
Description of the damage
Serial number when applicable

Prompt reporting is important because freight carriers impose documentation and claim deadlines.

Do not discard packaging, pallets, crates, straps, labels, or damaged components until Forgeline Supply Co. confirms that they are no longer required for the claim.

12. Concealed Freight Damage

Delivery receipt and damage claims: Note visible damage or shortages specifically on the carrier's Bill of Lading or delivery receipt before signing, photograph the shipment, and retain packaging. A clean receipt can make a visible-damage claim more difficult, but it does not automatically void freight coverage or prevent a concealed-damage claim. We review the available evidence and applicable carrier terms; a missing damage notation alone does not automatically transfer all repair or return-transport costs to you or remove non-waivable rights.

Concealed damage is damage discovered after the packaging or crate has been opened even though the exterior did not clearly show the extent of the damage at delivery.

Concealed damage should be reported to Forgeline Supply Co. within 48 hours after discovering the damage.

Please photograph:

Exterior packaging before disposal
Interior packaging
The affected product
The damaged area
Product labels and serial numbers
The pallet or crate where applicable

Retain all packaging, crates, pallets, and shipping materials until the claim has been resolved.

Late reporting or disposal of the original shipping materials may reduce the carrier's ability to approve a freight claim.

Inspect and unpack the shipment as soon as reasonably practicable. The reporting requests in Sections 10–12 help preserve carrier claims and do not automatically eliminate non-waivable rights relating to damaged or defective goods.

13. Damaged, Missing, or Incorrect Items

If you receive an incorrect item, discover missing major components, or receive merchandise damaged during transportation, contact Forgeline Supply Co. promptly.

After reviewing the documentation, Forgeline Supply Co., the supplier, manufacturer, or carrier may determine the appropriate resolution.

Depending on the circumstances, available remedies may include:

Replacement parts
Shipment of missing components
Technical assistance
Repair
Freight claim
Replacement merchandise
Manufacturer warranty assistance
Store credit
Refund

A refund is not automatically the required remedy for every shipping or product issue when the problem can reasonably be corrected through replacement parts, repair, warranty service, or another appropriate remedy.

Confirmed Forgeline fulfillment errors will not be subject to the standard 28% restocking fee.

We remain your contact for resolving order issues. We will explain the proposed remedy and any steps needed. Store credit will be provided only with your agreement and will not replace a monetary refund required by law. You do not need to pursue a carrier independently before reporting the issue to us.

14. Manufacturer Defects and Warranty Claims

A product defect is different from freight damage or a voluntary return.

Many products sold by Forgeline Supply Co. are covered by warranties issued directly by their respective manufacturers.

If an issue appears to be a manufacturing defect, Forgeline Supply Co. may assist the customer with documentation and communication; however, warranty eligibility and the available remedy are ultimately governed by the applicable manufacturer's warranty terms.

Depending on the manufacturer and product, warranty remedies may include:

Replacement components
Repair
Technical support
Replacement equipment
Other manufacturer-authorized remedies

Warranty coverage may exclude costs such as installation labor, removal, reinstallation, lost revenue, business interruption, downtime, routine maintenance, normal wear, improper installation, misuse, unauthorized modification, return freight, or service calls.

Please review our separate Warranty Policy and the applicable manufacturer's warranty documentation for complete warranty terms.

15. Order Cancellations

Cancellation requests should be submitted as quickly as possible.

An order is not automatically cancelable after it has been placed.

Orders may become non-cancelable once they have:

Entered processing
Been submitted to a manufacturer or supplier
Been allocated from inventory
Been prepared for freight pickup
Been transferred to a fulfillment warehouse
Shipped
Entered production
Been specially ordered or custom manufactured

If a cancellation is approved after costs have already been incurred, the refund may be reduced by applicable manufacturer cancellation charges, supplier charges, freight costs, or other non-recoverable costs, where permitted.

Special-order, custom, or made-to-order products may become non-cancelable immediately after the order has been submitted to the manufacturer.

Submitting a cancellation request does not constitute confirmation that the order has been canceled.

Forgeline Supply Co. will confirm approved cancellations in writing.

These restrictions concern voluntary cancellation requests. If we cannot ship within the timeframe stated when you ordered, we will notify you promptly, provide a revised estimate when available, and explain your option to cancel the unshipped merchandise for a full and prompt refund. We will obtain consent to a delay when required by law. If you decline the delay or required consent is not obtained, we will cancel and promptly refund the unshipped merchandise and applicable charges without a restocking or cancellation fee. These protections take precedence over the restrictions above, including for special-order products.

Any voluntary cancellation deduction must reflect a documented cost actually incurred and a restriction disclosed before purchase. We will explain the applicable deduction; merely requesting cancellation does not itself create a fee.

16. Refund Processing

Refunds for returned merchandise are processed only after:

The return has been received at the authorized return facility.
The merchandise has been inspected.
The return has been approved.
Applicable deductions have been calculated.

We normally inspect the merchandise and notify you of our decision within 2–4 business days after receipt. If further review is needed, we will explain the reason and provide an expected decision date.

Once a refund has been approved, Forgeline Supply Co. will generally submit the refund to the original payment method within 5–10 business days.

Financial institutions and credit-card issuers may require additional time before the credit appears on the customer's account.

Depending on the circumstances, a refund may be reduced by:

The standard 28% restocking fee
Return transportation charges
Original outbound freight
Carrier accessorial charges
Missing-component deductions
Damage or diminished-value deductions
Manufacturer or supplier charges properly applicable to the return
Other amounts disclosed in this policy and permitted by law

Refunds will normally be issued to the original form of payment.

The returned-merchandise timetable does not delay refunds for unshipped-order cancellations or override any shorter deadline required by law. We will provide an itemized refund calculation and will not duplicate deductions for the same loss or transportation cost. Approved monetary refunds go to the original payment method unless another method is legally required or expressly agreed with you.

17. Exchanges

Forgeline Supply Co. may approve an exchange depending on product condition, manufacturer restrictions, inventory availability, and shipping requirements.

An exchange is not automatic.

For customer-requested exchanges involving non-defective merchandise, the customer may be responsible for:

The 28% restocking fee on the returned product
Return shipping or freight
Shipping charges for the replacement product
Any difference in product price
Applicable carrier accessorial charges

When an exchange is required solely because Forgeline Supply Co. shipped the incorrect product, applicable return and replacement transportation will be handled without the standard restocking fee.

18. Refused Deliveries

Refusing a shipment does not automatically create a return or refund.

A customer who refuses a properly fulfilled shipment for an unapproved voluntary reason may be responsible for reasonable, documented costs caused by the refusal. This does not automatically apply to a reasonable, documented refusal of severely damaged or clearly unusable goods. Contact us before refusing when reasonably possible; inability to reach us immediately does not by itself remove applicable rights. Record the reason on the delivery receipt and retain photographs.

These costs may include:

Original freight
Return freight
Storage charges
Re-delivery fees
Carrier detention or accessorial fees
The 28% restocking fee when applicable

If a carrier cannot complete delivery because the customer is unavailable, does not have appropriate unloading equipment, provided inaccurate information, or refuses a properly shipped order, resulting costs may be deducted from any refund where permitted.

19. Customer Responsibilities Before Ordering

Customers are responsible for confirming that a product is suitable for its intended application before purchasing.

For commercial or installed equipment, customers should verify as applicable:

Product dimensions
Vehicle compatibility
Capacity requirements
Available floor space
Ceiling height
Concrete thickness and specifications
Foundation requirements
Electrical voltage, phase, amperage, and connection requirements
Compressed-air requirements
Ventilation requirements
Unloading requirements
Forklift or loading-dock availability
Installation requirements
Required permits
Local building, electrical, fire, or safety codes
Intended commercial or residential use

Forgeline Supply Co. representatives may provide general product information and manufacturer specifications, but the customer remains responsible for confirming final product suitability and site readiness unless Forgeline Supply Co. expressly agrees otherwise in writing.

20. Payment Disputes and Chargebacks

We encourage customers to contact Forgeline Supply Co. first when an order concern arises so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents a customer from exercising lawful rights available through their payment provider.

If a payment dispute or chargeback is initiated, Forgeline Supply Co. may provide relevant documentation to the payment processor or financial institution, including:

Order records
Customer communications
Tracking information
Freight records
Signed Bills of Lading
Proof of delivery
Product descriptions
Photographs
RMA records
Applicable policies
Other documentation relevant to the transaction

Fraudulent or knowingly false claims may result in cancellation of future orders or refusal of future service where permitted by law.

21. Suspected Fraud or Policy Abuse

Forgeline Supply Co. reserves the right, to the extent permitted by applicable law, to investigate or deny claims involving suspected fraud, materially false information, fabricated damage claims, intentional product damage, unauthorized returns, or repeated abuse of return procedures.

This section does not limit legitimate warranty, return, refund, payment-dispute, or consumer-protection rights.

22. Manufacturer-Specific Terms

Certain manufacturers or products may have additional return restrictions, warranty requirements, special-order terms, or cancellation conditions.

When manufacturer-specific terms are more restrictive because of the nature of a product, they may apply in addition to this policy when they were properly disclosed before or at the time of purchase.

Where a conflict exists between this policy and a non-waivable right under applicable law, applicable law controls.

More restrictive product or manufacturer terms must be clearly disclosed before payment. They cannot be introduced after purchase to reduce the return rights offered at the time of sale, and they do not override non-waivable legal rights.

23. Policy Consistency and Updates

Forgeline Supply Co. may update this policy from time to time.

The version applicable to an order will generally be the version published and applicable when the order was placed, except where a later change is required by law or provides greater rights to the customer.

Changes will be reflected by the “Last Updated” date appearing at the beginning of this policy.

24. Contact Information

For questions regarding returns, refunds, freight damage, incorrect shipments, warranty assistance, exchanges, or cancellations, contact:

Forgeline Supply Co.
Operated by BGA Commerce LLC

Email: support@forgelinesupplyco.com
Phone: +1 (888) 896-7898
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Mailing / Business Address:
5830 E 2nd St, Ste 7000 #35599
Casper, WY 82609
United States

Important: This address is a business and mailing address and is not an authorized merchandise return location unless Forgeline Supply Co. specifically instructs you otherwise in writing.

All merchandise returns require prior RMA authorization and must be sent to the return facility specified in the RMA instructions.