Refund policy

Return & Refund Policy

At Forgeline Supply Co. (operated by BGA Commerce LLC), we strive to provide a transparent and straightforward return experience for our commercial equipment clients. This policy applies to all purchases made through forgelinesupplyco.com.

At-a-Glance Summary Return Window: 30 Calendar Days from Delivery Date Item Condition Required: Unused, Uninstalled, in Original Packaging Return Method: By Freight / Mail (Requires RMA Approval) Restocking Fee: 20% Restocking Fee + 3% Payment Processing Fee (23% Total) Return Shipping Fee: Customer Responsibility (unless damaged/defective) Damaged / Defective Fee: $0 (Fully covered by Forgeline Supply Co.) Refund Processing Time: 5 to 10 Business Days post-inspection

  1. Return Window You have 30 calendar days from the date of delivery to request a return. Return requests submitted after 30 days from delivery cannot be accepted or approved.

  2. Item Condition Requirements Due to the commercial and industrial nature of our automotive equipment, items must meet the following strict criteria to be eligible for a return:

  • Unused & Uninstalled: The product must be brand new, unused, and never wired, assembled, mounted, or installed.

  • Original Packaging: Items must be returned in their original factory packaging, secured on the original shipping pallet (if applicable), including all manuals, hardware, accessories, and documentation.

  • No Modifications: Items must be completely free of physical damage, alterations, or signs of use.

Note: Returns that arrive damaged due to improper customer re-packaging or missing components may be refused or subject to an additional deduction reflecting diminished value.

  1. Non-Returnable & Final Sale Items The following items are strictly non-returnable:

  • Equipment that has been installed, wired, or used.

  • Custom-built equipment, special orders, or custom color requests.

  • Clearance, closeout, or discontinued products.

  1. How to Initiate a Return (RMA Process) Step 1. Request an RMA: Contact our support team at support@forgelinesupplyco.com or call +1 (888) 896-7898 to request a Return Merchandise Authorization (RMA) number. Do not ship items back without an approved RMA.

Step 2. RMA Approval & Instructions: Once your request is verified, we will issue an official RMA number and provide specific return shipping instructions and the designated warehouse address.

Step 3. Ship the Return: Package the item securely in its original packaging/pallet, mark the RMA number clearly on the outer bill of lading/shipping document, and dispatch the shipment.

Authorized Return Destination: BGA Commerce LLC / Forgeline Supply Co., 5830 E 2nd St, Ste 7000 #35599, Casper, WY 82609 (or the specific supplier warehouse indicated on your RMA document).

  1. Return Shipping & Restocking Fees Return Shipping Costs: The customer is fully responsible for arranging and paying all return shipping costs. Because heavy shop equipment ships via LTL freight, return freight costs can be substantial. We strongly recommend insuring your return shipment, as we are not liable for items lost or damaged during transit back to our warehouse.

Restocking & Processing Fees: Approved standard returns are subject to a 20% restocking fee (to cover warehouse re-inspection, handling, and re-palletizing) plus a 3% non-refundable payment processing fee assessed by credit card processors, totaling a 23% deduction from the purchase price.

  1. Damaged, Defective, or Incorrect Shipments If your equipment arrives damaged, defective, or if you received the incorrect item:

  • Notify Us Within 48 Hours: Photograph any packaging or product damage and contact us immediately at support@forgelinesupplyco.com.

  • Note Damage on BOL: Always note any visible damage on the driver’s Bill of Lading (BOL) prior to signing for the delivery.

  • No Fees for Damaged Goods: Items confirmed as damaged in transit or manufacturer defective will be repaired, replaced, or refunded at zero cost to you. You will not be charged restocking fees or return shipping costs for valid damage/defect claims.

  1. Refund Timeline

  • Once your return is delivered to our warehouse, it will undergo inspection within 2 to 4 business days.

  • Once approved, your refund (less applicable restocking and return freight fees) will be processed back to your original payment method within 5 to 10 business days.

  • Depending on your financial institution, it may take additional business days for the credit to officially reflect on your bank or credit card statement.

  1. Contact Us If you have questions regarding our return policy or need assistance with an active return request:

Email: support@forgelinesupplyco.com
Phone: +1 (888) 896-7898
Business Address: 5830 E 2nd St, Ste 7000 #35599, Casper, WY 82609