Frequently Asked Questions
Everything you need to know about ordering, shipping, freight delivery, returns, and warranty coverage for commercial-grade equipment.
Standard ground shipping is completely complimentary on select catalog items across the contiguous United States. For oversized shipments requiring specialty freight handlers, real-time logistics rates are transparently calculated at checkout based on your exact delivery zone.
Processing timelines at our factory partner facilities typically range from 2–4 business days. Once dispatched, standard transit via commercial carriers takes an additional 3–7 business days depending on your location. Accurate tracking links will be issued electronically the moment your order departs the loading dock.
Due to the physical weight, dimensions, and commercial nature of our industrial equipment catalog, we absolutely cannot ship to PO Boxes, APO/FPO addresses, or residential parcel drop-boxes. A valid physical street address is strictly required.
Heavy-duty garage machinery is transported via Less-Than-Truckload (LTL) semi-truck carriers. These shipments are secured onto industrial pallets and require dedicated freight handling procedures due to their immense scale.
Not necessarily. If your commercial facility does not feature a dedicated loading dock or a forklift capable of handling heavy machinery, you must select "Liftgate Service" at checkout. The freight carrier will utilize a hydraulic liftgate to safely lower the pallet from the truck bed to the ground level at your curb.
You are strictly responsible for being physically present during the scheduled delivery window to visually inspect the shipment before signing the carrier's Delivery Receipt (Bill of Lading). Look closely for any signs of outer box tears, structural dents, or shifting.
If the equipment shows clear structural damage upon arrival, do not sign the receipt. Take high-resolution photos immediately, note the specific damages clearly on the carrier's paperwork, reject the shipment, and contact our logistics team within 24 hours at support@forgelinesupplyco.com or +1 (888) 896-7898 so we can process an immediate replacement.
We offer a premium 30-day return window from the confirmed date of delivery. To qualify, all industrial machinery and tools must remain completely unused, uninstalled, securely strapped to their original shipping pallets, and enclosed in their original factory crates and packaging.
Yes. Because transporting heavy machinery incurs high specialized transit costs, buyers are responsible for all return freight logistics fees. Additionally, returns are subject to a standard 20% manufacturer restocking fee to cover warehouse inspection and certified item recertification.
Once your returned equipment arrives back at our regional warehouse and passes a certified factory compliance inspection, your refund will be fully processed back to your original payment method within 5–7 business days.
Absolutely. As an authorized distributor, every piece of commercial-grade equipment in our catalog is fully backed by its comprehensive, official manufacturer warranty, covering components, structural integrity, and technical defects.
Because our order system feeds directly into manufacturing fulfillment queues to minimize processing times, order cancellations or modifications must be submitted within 2 hours of placement. Any cancellation requested after an item has been crated or dispatched will be subject to standard return freight procedures. Contact us immediately at support@forgelinesupplyco.com or call +1 (888) 896-7898.
Still have questions?
Our logistics and support team is available Monday–Friday, 9 AM – 5 PM MT.