Shipping policy

Order Processing (Handling Time) All orders placed before 2:00 PM CT, Monday through Friday, are processed within 2 to 5 business days. Orders placed after the 2:00 PM CT cutoff, or on weekends and holidays, will begin processing the following business day. You will receive a confirmation email with your order details immediately upon purchase.

Estimated Transit Time Once your order is processed and handed off to the freight carrier, standard transit time is 5 to 10 business days (Monday through Friday). Combined with processing time, you can expect your order to be delivered within 7 to 15 business days from the date of purchase. You will receive a second notification containing your tracking number and carrier information once your order dispatches.

Shipping Destinations & Restrictions We ship exclusively to the contiguous 48 United States. Due to the size and weight of our commercial-grade equipment, we cannot deliver to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or Puerto Rico.

Shipping Costs & Surcharges There are no hidden fees. All shipping costs are calculated in real-time at checkout based on your delivery address, item weight, and dimensions.

Because we ship heavy machinery via LTL (Less-Than-Truckload) freight, specific delivery requirements apply. If you require specialized delivery, the exact cost will be calculated and displayed at checkout before you complete your purchase:

  • Commercial Delivery (Forklift On-Site): Standard delivery assumes you are shipping to a commercial address with a capable forklift or loading dock available.

  • Residential Delivery: If shipping to a residential address, the carrier assesses a residential freight surcharge.

  • Liftgate Service: If you do not have a forklift or loading dock on-site, you must select Liftgate Service at checkout so the driver can safely lower the equipment to the ground.

Delivery Day & Unloading Requirements Freight carriers will contact you by phone prior to delivery to schedule a mandatory delivery appointment. Deliveries are made via full-size freight trucks. Standard freight delivery is strictly curbside; the driver will not move the equipment into your garage or shop.

My Order Never Arrived or Is Missing If your tracking shows no movement for 5 or more business days past the estimated delivery window, or shows delivered but you did not receive it, contact us immediately at support@forgelinesupplyco.com or +1 (888) 896-7898. 
We will open a trace with the carrier UPS and work with you to open a case and resolve the issue.

Freight Inspection & Damage Protocol It is your responsibility to thoroughly inspect all items before signing the driver's Bill of Lading (BOL) delivery receipt.

  • If you notice any visible damage to the packaging or equipment, you must photograph it, explicitly write "Damaged" on the BOL before signing, and accept the delivery.

  • Contact our support team within 48 hours with your photos and the noted BOL so we can immediately file a freight claim on your behalf and arrange for replacement parts.

Contact Us If you need a custom freight quote for multiple items or have questions about an active shipment, please reach out:

  • Email: support@forgelinesupplyco.com

  • Phone: +1 (888) 896-7898