Shipping policy

Forgeline Supply Co.
Operated by BGA Commerce LLC
Last Updated: October 2, 2026

Forgeline Supply Co. supplies commercial-grade automotive service equipment, garage equipment, wheel-service equipment, shop tools, accessories, storage systems, and industrial machinery throughout the United States.

Our catalog includes both standard parcel-shipped products and large, heavy, palletized, crated, or manufacturer-direct equipment requiring commercial freight transportation.

Because products may ship directly from different manufacturers, distributors, and fulfillment facilities throughout the United States, shipping methods, processing times, transit times, freight requirements, and delivery procedures may vary by product and destination.

By placing an order with Forgeline Supply Co., you acknowledge and agree to this Shipping Policy.

1. Shipping Coverage

Online orders ship only to the 48 contiguous United States and the District of Columbia. We do not ship online orders to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or destinations outside the United States.

Freight delivery requires a physical address that the carrier can safely access and the unloading arrangements stated on the product page. Remote or limited-access classification alone does not add a surcharge to an eligible free-shipping order.

If you know your location has restricted truck access, contact us before ordering so we can confirm delivery arrangements. If we cannot fulfill an accepted order under the delivery terms shown when you ordered, we will explain the available options. We will not require an undisclosed mandatory shipping charge; if no mutually agreed delivery arrangement is available, we will cancel the unshipped order and refund the payment for it.

2. Where Orders Ship From

Forgeline Supply Co. is your seller and contact for order support. Products may ship from manufacturer, distributor, or other partner warehouses in the United States. The shipping origin depends on the product and available inventory; products in the same order may ship from different locations.

Our Casper, Wyoming address is our business and mailing address. It should not be assumed to be a shipping warehouse, showroom, pickup facility, or return destination. Contact us before ordering if a particular shipping origin is material to your purchase.

3. Shipping Methods

Depending on the product, orders may ship using:

  • UPS

  • FedEx

  • USPS

  • LTL freight carrier

  • Truckload freight carrier

  • Manufacturer-selected freight carrier

  • Distributor-selected freight carrier

  • Regional delivery carrier

  • Delivery to your address

  • Authorized warehouse pickup

  • Other commercial transportation providers

Forgeline Supply Co. may select the appropriate carrier and transportation method based on:

  • Product size

  • Weight

  • Packaging

  • Warehouse location

  • Destination

  • Carrier availability

  • Freight classification

  • Manufacturer requirements

  • Delivery-access requirements

A particular carrier is not guaranteed unless Forgeline Supply Co. specifically confirms it in writing.

4. Order Processing and Handling Time

Standard in-stock orders normally ship within 2–5 business days after the order is received. Business days are Monday through Friday, excluding U.S. federal holidays. Orders received outside our business hours of 9:00 AM–5:00 PM Mountain Time begin processing on the next business day.

Processing includes payment and order verification, supplier allocation, warehouse preparation, and dispatch scheduling. If additional information is needed, we will contact you promptly. Verification does not remove your rights concerning shipment delays.

A longer handling or manufacturer lead time, when applicable, will be disclosed on the product page or in the written quotation before purchase. If we cannot meet the applicable shipping timeframe, the delay procedure in Section 26 applies.

5. Estimated Transit Time

After an order has shipped, standard transit is generally approximately:

5–10 business days

This estimate applies primarily to in-stock products shipping within the contiguous United States.

Transit time begins when the shipment is handed to the applicable carrier.

Processing time and transit time are separate.

For example:

Typical processing: 2–5 business days
Typical transit after shipment: 5–10 business days

This means many standard in-stock orders may arrive approximately 7–15 business days after the order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

6. Large / Freight Equipment Delivery Times

Large, heavy, oversized, palletized, crated, or manufacturer-direct equipment may require additional time for:

  • Warehouse preparation

  • Product allocation

  • Crating

  • Pallet preparation

  • Freight scheduling

  • Carrier pickup

  • Delivery appointment scheduling

  • Specialized transportation

  • Residential delivery coordination

  • Liftgate coordination

  • Limited-access delivery

  • Terminal routing

Large / Freight Equipment includes products such as:

  • Vehicle lifts

  • Tire changers

  • Wheel balancers

  • Alignment equipment

  • Air compressors

  • Shop presses

  • Heavy-duty lifting equipment

  • Tire-handling equipment

  • Industrial machinery

  • Recycling equipment

  • Tire cutters

  • Wheel crushers

  • Oil-filter crushers

  • Large storage systems

  • Oversized shop equipment

Any known longer lead time must be disclosed before purchase. If the applicable shipment timeframe cannot be met, Section 26 applies.

Customers should not schedule installers, contractors, electricians, technicians, or other third parties until the equipment has physically arrived and has been inspected.

Forgeline Supply Co. is not responsible for third-party scheduling costs resulting from estimated delivery dates.

7. Special-Order and Manufacturer-Built Equipment

Made-to-order, custom, special-order, backordered, and manufacturer-built products may have longer handling times than standard in-stock products. Available lead-time estimates and any special cancellation restrictions will be disclosed before purchase on the product page or in the written quotation.

Manufacturer lead times are estimates. If the applicable shipment timeframe changes after purchase, we will notify you and follow the delay procedure in Section 26. A special-order designation does not override rights to cancellation or refund required by applicable law.

8. Delivery Dates Are Estimates

Any shipping, processing, transit, arrival, or delivery date provided by Forgeline Supply Co., a manufacturer, supplier, or carrier is an estimate unless expressly guaranteed in writing.

Delays may occur because of circumstances including:

  • Carrier capacity

  • Manufacturer delays

  • Supplier delays

  • Backorders

  • Inventory discrepancies

  • Warehouse delays

  • Weather

  • Natural disasters

  • Road conditions

  • Holidays

  • Labor disruptions

  • Mechanical failures

  • Freight-terminal congestion

  • Supply-chain disruptions

  • Incorrect customer information

  • Missed delivery appointments

  • Remote delivery locations

  • Limited-access locations

  • Payment verification

  • Fraud review

  • Financing approval

  • Government restrictions

  • Events outside our reasonable control

Forgeline Supply Co. will make reasonable efforts to provide accurate delivery estimates but cannot guarantee carrier or manufacturer performance. These estimates and delay explanations do not override the notification, cancellation, or refund provisions in Section 26 or any applicable legal rights.

9. Tracking Information

Tracking information will generally be provided after a shipment has been tendered to the carrier and tracking information becomes available.

Depending on the shipment, tracking may include:

  • Parcel tracking number

  • Freight PRO number

  • Bill of Lading number

  • Carrier reference number

  • Manufacturer tracking information

Freight tracking may update differently from standard parcel tracking.

Some freight systems do not provide frequent or real-time scan updates.

If an order ships in multiple shipments, separate tracking information may be provided for each shipment.

10. Freight Shipping

Many Forgeline Supply Co. products must ship through an LTL or other commercial freight carrier because of their size or weight.

Freight shipping differs substantially from ordinary parcel delivery.

Freight shipments may arrive:

  • On a pallet

  • In a crate

  • On multiple pallets

  • In multiple cartons

  • Through a tractor-trailer

  • Through a specialized freight vehicle

Customers purchasing freight-shipped equipment are responsible for ensuring that the delivery location is capable of receiving commercial freight.

11. Commercial Delivery

Commercial freight delivery normally assumes that the destination is a legitimate commercial location with appropriate truck access.

Depending on the shipment, standard commercial delivery may assume access to:

  • A loading dock

  • Forklift

  • Pallet jack

  • Appropriate unloading equipment

  • Personnel capable of receiving freight

A business name alone does not necessarily qualify an address as a commercial freight location.

Carrier classification determines whether a location is considered commercial, residential, or limited access.

12. Residential Delivery

A residence, home-based business, apartment complex, or similar address may be classified by the carrier as residential. Residential freight delivery may require an appointment.

For eligible products purchased with the Ship to My Address option, the $0 shipping terms in Section 21 include residential delivery and liftgate service where the product is suitable for that service.

Some equipment is too large or heavy for a liftgate. Product-specific forklift, loading-dock, or other unloading requirements must be reviewed before purchase. Free shipping does not mean that installation, inside delivery, or all unloading services are included.

For products with paid or quoted shipping, the applicable shipping charge is shown before payment. We do not charge separate commercial-address, residential-address, or eligible liftgate service fees.

13. Limited-Access Locations

Carriers may classify farms, ranches, schools, churches, government facilities, construction sites, storage facilities, airports, remote properties, and other locations with restricted access as limited-access destinations.

For eligible free-shipping orders, remote and limited-access classification charges are included. Please provide accurate access information before shipment. A carrier classification change alone will not result in a new mandatory shipping charge on an accepted free-shipping order.

Delivery must still be physically and safely possible. If a location cannot be served, Section 1 applies. Additional costs caused by a missed appointment, a customer-requested address change, or inaccurate delivery information are addressed in Sections 17 and 23.

14. Liftgate Service

A liftgate is a hydraulic platform attached to a freight truck that lowers freight from truck-bed height to ground level.

Liftgate service may be necessary when the receiving location does not have:

  • A loading dock

  • Forklift

  • Other equipment capable of unloading the shipment

Liftgate service does not normally include:

  • Moving equipment into a building

  • Unpacking equipment

  • Removing equipment from a pallet

  • Assembly

  • Installation

  • Placement inside a garage or shop

  • Moving equipment across uneven terrain

Liftgate availability may also be limited by the size or weight of certain equipment.

Some products may be too large or heavy for standard liftgate delivery.

15. Curbside Delivery and Customer Unloading Responsibilities

Standard freight delivery is to an accessible curbside or other safe truck-accessible receiving point agreed with the carrier. It does not include movement into a garage or building, unpacking, assembly, positioning, installation, or debris removal unless expressly included before purchase.

Curbside describes the delivery location; it does not mean every item can be lowered to the ground by the driver. Where the product listing includes liftgate service and the equipment is suitable for that service, the carrier lowers the freight from the truck to ground level. There is no separate fee for that included service.

For products identified before purchase as requiring customer unloading, delivery is truck-bed/tailgate delivery: you must provide a suitably rated forklift, compatible loading dock, or other safe unloading equipment and qualified personnel. A pallet jack alone cannot lower freight from a truck. The driver is not required to manually unload heavy equipment or perform unsafe work.

The product page or accepted pre-purchase quotation must identify the applicable unloading requirements. If those requirements are unclear, contact us before ordering. We will not first introduce a mandatory unloading service charge after purchase.

If delivery fails because the customer did not provide unloading equipment expressly required before purchase, reasonable documented re-delivery, storage, or detention costs directly resulting from that failure are the customer's responsibility under Section 17. This does not apply where we or the carrier fail to supply an included delivery service.

16. Delivery Appointments

Many freight carriers contact the customer before final delivery to arrange an appointment.

Customers are responsible for providing:

  • A working telephone number

  • A valid email address

  • A person authorized to receive the shipment

Customers should respond promptly to carrier communication.

Freight delivery appointments generally provide a delivery window rather than an exact arrival time.

A scheduled appointment does not guarantee delivery at an exact hour.

17. Missed Deliveries and Re-Delivery

Additional costs may arise when a customer misses an agreed delivery appointment, requests a delivery change after shipment, provides materially inaccurate address or access information, or fails to provide unloading equipment clearly required on the product page.

Customers may be responsible for reasonable, documented carrier costs directly caused by these circumstances, including re-delivery, storage, detention, or reconsignment. We will explain the reason and amount and provide available supporting documentation. Where practicable, we will obtain approval before arranging an optional service that incurs a charge.

These exceptions do not permit routine residential, liftgate, remote-area, or limited-access surcharges on eligible free-shipping orders. Carrier or supplier errors are not customer-caused delivery issues. A disclosed access restriction is not inaccurate information.

Refused shipments are addressed in Section 34 and our Return & Refund Policy.

18. Delivery Options

Our standard purchase options are shipping to your address and warehouse pickup where available. The options available for each product are shown on its product page.

We do not substitute freight-terminal collection for an order purchased for delivery to your address without your agreement. If a delivery issue requires alternative arrangements, we will explain the options and obtain your approval before changing the agreed service.

19. Warehouse Pickup and Will-Call Authorization

Warehouse pickup is available by appointment only at select partner warehouses. Availability depends on the product and stock at the specific facility; pickup is not available for every product or in every region. Choose Warehouse Pickup when offered on the product page or contact us before ordering to confirm the location and requirements.

An order confirmation is not permission to collect merchandise. Our support team must confirm inventory and issue an official Pickup Authorization Pass before your appointment. Orders will not be released without that pass and any identification or release documentation specified in it. Do not travel to a facility until you have received the pass and a confirmed appointment.

The pass will identify the collection address, order or release number, authorized collection date or time, and applicable identification, vehicle, loading, and safety requirements. If another person or carrier will collect on your behalf, obtain our approval and follow the named-collector requirements.

You must bring a suitable vehicle and arrange safe loading and load securement. Confirm available loading assistance before collection; do not assume a facility supplies a trailer, tie-downs, or loading services.

If confirmed pickup stock becomes unavailable, we will offer available alternatives or cancel and refund the unfulfilled order without a cancellation or restocking fee. We will not substitute a more expensive shipping option without your agreement.

Our Casper business and mailing address is not a pickup facility unless we specifically confirm otherwise in writing.

20. Shipping Charges

The shipping charge applicable to your product and destination is shown before payment at checkout or in an accepted written quotation. All prices and shipping charges are in U.S. dollars.

Product or shipping category Shipping charge
Eligible Ship to My Address offers for Katool, Fortisky, Olympic freight, Martins Free, and Mayflower products $0 additional shipping; see Section 21.
Designated Martins products in the flat-rate shipping category $139 under the applicable shipping profile, shown at checkout.
BoxoUSA LTL freight products $350, $475, $575, or $675 according to the destination zone. The applicable charge is shown at checkout.
BoxoUSA parcel, Tire Service International, Olympic parcel, and Olympic oil-drain products offered with calculated shipping UPS rates calculated at checkout for the product and destination.
Products requiring a freight quote Contact us before purchasing. We will provide the shipping charge and delivery requirements for acceptance before payment.

Not every product from a listed brand has the same shipping terms. Check the applicable product listing and checkout. Mixed-product orders, quantities, and shipments from different suppliers may involve more than one shipping profile; the total applicable charge will be shown before payment. We do not promise one flat charge for every mixed or multi-item order.

We do not charge separate commercial-address, residential-address, or eligible liftgate service fees. Mandatory delivery services must be included in the shipping charge disclosed before payment. We will not take payment for a standard online order and then require a previously undisclosed freight quote or mandatory delivery surcharge.

21. Free Shipping

For eligible products purchased with the Ship to My Address option, there is $0 additional shipping at checkout to the 48 contiguous United States and the District of Columbia.

This includes standard freight transportation, residential delivery, remote and limited-access classification charges, and liftgate service where the product is suitable for liftgate delivery. These included services will not be charged again at delivery.

Physical access and unloading requirements still apply. If liftgate delivery is unsuitable for the product, the required forklift, loading dock, or other equipment will be identified on the product page before purchase.

Free shipping does not include inside delivery, white-glove service, expedited shipping, assembly, installation, or customer-requested changes unless expressly included in the offer. Optional paid services require agreement on their price. Reasonable documented costs caused by missed appointments or inaccurate customer information are addressed in Section 17; address changes are addressed in Section 23.

The $0 shipping promise takes precedence over general language elsewhere in this policy about shipping costs or carrier charges. It cannot be changed after purchase by a generic quotation or carrier classification.

Approved non-defective returns have separate costs and deductions under our Return & Refund Policy. Free delivery does not mean free return shipping.

22. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

This includes:

  • Recipient name

  • Company name where applicable

  • Street address

  • Suite or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

  • Commercial/residential classification

  • Delivery-access information

Forgeline Supply Co. is not responsible for delays or additional carrier charges resulting from incorrect or incomplete customer-provided information.

23. Address Changes After an Order Is Placed

Contact Forgeline Supply Co. immediately if a shipping address needs to be changed.

Address changes are not guaranteed after processing or shipment has begun.

Once freight has entered the carrier's network, an address change may require reconsignment.

Reconsignment may result in:

  • Additional freight charges

  • Rerouting charges

  • Delivery delays

  • Storage charges

  • Carrier administrative fees

Any applicable customer-requested reconsignment costs may be the customer's responsibility.

For fraud-prevention reasons, we may also require verification before approving a shipping-address change.

24. P.O. Boxes

Large or freight-shipped equipment cannot be delivered to a P.O. Box.

Certain parcel carriers may also restrict delivery to P.O. Boxes.

A valid physical delivery address may therefore be required.

25. Split and Partial Shipments

An order containing multiple products may ship:

  • From different warehouses

  • From different manufacturers

  • Through different carriers

  • On different dates

  • Under multiple tracking numbers

Receiving one portion of an order does not necessarily indicate that the remainder of the order is missing.

Forgeline Supply Co. may ship available merchandise separately from backordered or differently sourced products.

26. Backorders and Shipment Delays

If we cannot ship within the timeframe stated when you ordered, we will notify you promptly, explain the delay, provide a revised shipment estimate when available, and explain your option to cancel the unshipped merchandise for a full and prompt refund.

We will obtain consent to a shipping delay when required by applicable law. If you decline the delay, or we cannot obtain required consent, we will cancel and promptly refund the unshipped merchandise and applicable charges. No restocking or cancellation fee applies to a cancellation or refund required because we cannot meet the applicable shipment timeframe.

We will not substitute a different product without your agreement. If part of an order ships separately, we will identify the outstanding items and apply this delay procedure to them.

These protections take precedence over general cancellation restrictions in our Return & Refund Policy. They do not mean a customer can always cancel an order already shipped; shipped-order requests are handled under the applicable return terms and legal rights.

27. Freight Inspection Requirement

Customers receiving freight shipments should thoroughly inspect the shipment before signing the Bill of Lading, delivery receipt, or other carrier documentation.

Inspect:

  • Outer cartons

  • Pallets

  • Crates

  • Shrink wrap

  • Straps

  • Equipment

  • Number of pieces received

Look for:

  • Crushed packaging

  • Broken pallets

  • Torn packaging

  • Forklift punctures

  • Missing cartons

  • Broken crates

  • Bent components

  • Dents

  • Scratches

  • Exposed equipment

  • Signs of mishandling

If visible damage or missing pieces are present, write a specific description on the carrier's delivery documentation before signing.

Examples include:

  • “Crate damaged on left side.”

  • “Forklift puncture through carton.”

  • “One carton missing.”

  • “Pallet broken.”

  • “Equipment visibly dented.”

Do not rely solely on general wording such as “subject to inspection.”

Photograph any damage before the carrier leaves whenever reasonably possible.

Retain a copy or photograph of the signed Bill of Lading.

28. Severe Freight Damage

If a freight shipment appears severely damaged, structurally compromised, or clearly unusable, contact Forgeline Supply Co. as soon as possible before accepting the shipment.

Depending on the circumstances, refusal may be appropriate.

Customers should not refuse freight solely because of minor exterior packaging damage when the merchandise appears otherwise intact.

If severe damage is present:

  1. Take photographs.

  2. Clearly describe the damage on the Bill of Lading.

  3. Contact Forgeline Supply Co.

  4. Follow the instructions provided by Forgeline Supply Co. or the carrier.

Unauthorized refusal of freight is handled differently from refusal caused by severe documented shipping damage.

29. Visible Freight Damage Claims

Visible freight damage should be reported to Forgeline Supply Co. within 48 hours of delivery.

Please provide:

  • Order number

  • Product name and model

  • Photographs of the shipment

  • Photographs of the damaged packaging

  • Photographs of the affected equipment

  • Copy or photograph of the signed Bill of Lading

  • Description of the damage

  • Serial number when applicable

Do not discard:

  • Boxes

  • Pallets

  • Crates

  • Packaging material

  • Shipping labels

  • Straps

  • Damaged components

until Forgeline Supply Co. confirms that they are no longer required.

Prompt reporting and retention of packaging help preserve carrier claims. These reporting requests do not automatically eliminate any non-waivable rights concerning damaged or defective goods.

30. Concealed Freight Damage

Delivery receipt and damage claims: Note visible damage or shortages specifically on the carrier's Bill of Lading or delivery receipt before signing, photograph the shipment, and retain packaging. A clean receipt can make a visible-damage claim more difficult, but it does not automatically void freight coverage or prevent a concealed-damage claim. We review the available evidence and applicable carrier terms; a missing damage notation alone does not automatically transfer all repair or return-transport costs to you or remove non-waivable rights.

Concealed damage refers to damage that becomes apparent after packaging or crating is opened even though the full extent of the damage was not visible at delivery.

Customers should inspect equipment promptly after receiving it and open the packaging as soon as reasonably practicable.

Concealed freight damage should be reported to Forgeline Supply Co. within 48 hours after discovering the damage.

Provide photographs of:

  • Exterior packaging

  • Interior packaging

  • Damaged components

  • Product labels

  • Serial numbers

  • Pallets or crates where applicable

Original shipping materials must be retained until the claim has been resolved or Forgeline Supply Co. confirms they can be discarded.

Freight carriers maintain strict claim procedures, and delayed reporting may affect the ability to pursue a claim.

Prompt reporting and retention of packaging help preserve carrier claims. These reporting requests do not automatically eliminate any non-waivable rights concerning damaged or defective goods.

31. Missing Items or Components

Some equipment ships in multiple cartons, crates, or pallets.

Before reporting an item missing, verify:

  • Packing documentation

  • Number of delivered pieces

  • Tracking numbers

  • Whether the order was split into multiple shipments

If merchandise or major components appear to be missing, contact Forgeline Supply Co. promptly with:

  • Order number

  • Product name and model

  • Photographs of all received packaging

  • Packing slip when available

  • Bill of Lading when applicable

  • Description of the missing item

We will review the shipment records with the applicable manufacturer, supplier, warehouse, or carrier.

32. Lost, Delayed, or Misrouted Shipments

Contact us if a shipment is missing, materially delayed, or misrouted. We will investigate with the applicable carrier and fulfillment partner and keep you informed of material updates.

Depending on the findings and applicable rights, resolution may include delivery recovery, replacement, or a refund. You are not required to resolve a carrier claim independently before contacting us. A carrier investigation does not remove any rights or refund deadlines provided by applicable law.

33. Tracking Shows Delivered but Shipment Is Missing

If carrier tracking indicates delivery but the shipment cannot be located:

  1. Verify the delivery address.

  2. Check receiving areas, docks, entrances, and neighboring business units where appropriate.

  3. Confirm whether an employee or other authorized person accepted delivery.

  4. Contact Forgeline Supply Co. promptly.

We may assist in opening a carrier investigation.

Proof-of-delivery records, photographs, signatures, GPS information, or other carrier records may be reviewed where available.

34. Refused Shipments

A customer's refusal of a shipment does not automatically cancel the order or create eligibility for a refund.

If a shipment is refused without prior authorization for reasons unrelated to severe documented freight damage or another approved issue, the shipment will be handled under the applicable terms of our Return & Refund Policy.

Additional carrier costs resulting from unauthorized refusal may include:

  • Return freight

  • Storage

  • Re-delivery

  • Reconsignment

  • Carrier handling

  • Other accessorial fees

Please contact Forgeline Supply Co. before refusing a shipment whenever reasonably possible.

Approved returns, cancellations, restocking requirements, and refunds are governed by our separate Return & Refund Policy.

35. Installation Is Not Included

Unless expressly stated in the product listing, quotation, invoice, or written agreement, shipping does not include:

  • Installation

  • Assembly

  • Anchoring

  • Electrical work

  • Plumbing

  • Compressed-air installation

  • Permitting

  • Site preparation

  • Concrete work

  • Equipment setup

  • Calibration

  • Removal of existing equipment

Customers are responsible for confirming installation requirements before ordering.

Professional installation may be recommended or required by the manufacturer for certain products.

36. Site and Delivery Readiness

Before purchasing or receiving large equipment, customers should verify:

  • Product dimensions

  • Shipping dimensions

  • Product weight

  • Shipping weight

  • Door clearance

  • Gate clearance

  • Truck access

  • Floor space

  • Ceiling height

  • Concrete specifications

  • Electrical requirements

  • Compressed-air requirements

  • Ventilation requirements

  • Unloading requirements

  • Forklift or loading-dock availability

  • Installation requirements

  • Applicable permits and codes

Failure to prepare the delivery location does not convert an otherwise properly fulfilled shipment into a shipping error.

37. Carrier Delays and Events Outside Our Control

Once a shipment enters a carrier network, delivery is partly dependent on the carrier.

Circumstances outside the reasonable control of Forgeline Supply Co. may affect delivery.

These may include:

  • Severe weather

  • Natural disasters

  • Road closures

  • Accidents

  • Labor disruptions

  • Carrier equipment failures

  • Freight congestion

  • Government restrictions

  • Supply-chain interruptions

  • Regional emergencies

Forgeline Supply Co. will reasonably assist customers with obtaining shipment information when delays occur.

38. Order Verification

Certain orders may require verification before shipment.

Verification may include:

  • Billing information

  • Shipping information

  • Customer identity

  • Payment method

  • Fraud-screening results

  • Business information

  • Freight requirements

  • Commercial/residential classification

  • Product availability

  • Financing approval

Forgeline Supply Co. may contact the customer for additional information before releasing an order.

Failure to provide requested verification may delay or prevent shipment.

39. Shipping and Return Policies Are Separate

This Shipping Policy governs the transportation and delivery of merchandise.

Returns, refunds, cancellations, exchanges, restocking requirements, and customer-initiated return freight are governed by our separate Return & Refund Policy.

Customers should review both policies before purchasing.

40. Policy Updates

Forgeline Supply Co. may update this Shipping Policy from time to time.

The version applicable to an order will generally be the version in effect when the order was placed, except where a later change is required by applicable law or provides greater customer rights.

The latest revision date appears at the top of this policy.

41. Contact Information

For questions regarding shipping, freight quotes, delivery requirements, tracking, freight damage, or receiving requirements, contact:

Forgeline Supply Co.
Operated by BGA Commerce LLC
Email: support@forgelinesupplyco.com
Phone: +1 (888) 896-7898

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time

Business / Mailing Address:
5830 E 2nd St, Ste 7000 #35599
Casper, WY 82609
United States

Please note that this address is our business and mailing address and is not necessarily a product warehouse, shipping origin, or merchandise-return location.

Do not send merchandise to this address unless Forgeline Supply Co. specifically instructs you to do so in writing.