Standard in-stock parcel and freight orders normally ship within 2–5 business days, followed by an estimated 5–10 business days in transit. Typical total delivery is approximately 7–15 business days. Known longer product lead times are disclosed before purchase. Dates are estimates; tracking is provided when available after shipment.

It depends on the product, destination, and selected delivery option. If the option expressly includes shipping, no additional shipping charge is added at checkout. Otherwise, applicable flat, zone-based, or calculated charges are shown before payment. Quote-required orders need an accepted quote before purchase. Pickup is separate from delivery.

Where suitable liftgate service is included for the product, the carrier lowers the shipment to ground level. Other equipment requires your suitably rated forklift or compatible loading dock. Review the product’s unloading requirements before ordering. Inside placement and installation are not included unless expressly stated.

Only where offered for the selected product and partner location, subject to stock. You need a confirmed appointment and our Pickup Authorization Pass before traveling. An order confirmation alone does not authorize pickup.

Eligible Standard Product return requests must be submitted within 30 calendar days of delivery or pickup. Large / Freight Equipment is generally not returnable for buyer’s remorse unless expressly approved in writing. Approved non-defective returns are subject to a 28% restocking fee, customer-paid return shipping, and applicable documented outbound shipping deductions. Review the Returns & Warranty tab and Return & Refund Policy for eligibility and exceptions.

Inspect the shipment promptly. For freight, record visible damage or shortages on the delivery receipt before signing. Photograph the issue, keep packaging, and contact us within 48 hours of delivery for visible damage, or within 48 hours of discovery for concealed damage after prompt inspection. Report an incorrect item promptly.

A clean delivery receipt does not automatically invalidate a concealed-damage claim. If freight is severely damaged or clearly unusable, contact us before accepting when reasonably possible; refusal may be appropriate. For approved wrong-item or confirmed transit-damage returns, we arrange and cover required return transport. Rights that cannot legally be waived remain unaffected.

After an authorized return reaches the approved facility, inspection and the decision normally take 2–4 business days. Approved refunds are generally submitted within another 5–10 business days: normally 7–14 business days in total. Your bank may take additional time to post the credit. We explain any further review and provide an expected decision date. Different or shorter deadlines may apply to cancellations or refunds required by law.

The applicable manufacturer provides warranty coverage where offered. Terms vary by brand and model; review the relevant warranty documentation before purchase. Contact Forgeline support for help with a claim.

Contact us promptly so we can check its status. Voluntary cancellation eligibility depends on the disclosed terms and fulfillment stage. If we cannot meet the stated shipment timeframe, we will notify you and provide the delay-consent and cancellation/refund options in our Shipping Policy. Required cancellation refunds for unshipped merchandise are not subject to restocking or cancellation fees.

Email support@forgelinesupplyco.com or call +1 (888) 896-7898, Monday–Friday, 9:00 AM–5:00 PM Mountain Time.