Shipping Policy

All orders are processed within 2–5 business days after payment confirmation. Orders placed after 12:00 PM MT or on weekends/holidays will begin processing the next business day.

You will receive an email confirmation with your order details immediately after checkout, and a second notification with tracking information once your order ships.

Most of our products ship via LTL (Less-Than-Truckload) freight carriers due to their size and weight. Freight shipping is different from standard parcel delivery:

• Deliveries are made via full-size freight truck, not UPS/FedEx
• Shipping costs are calculated at checkout using real-time carrier rates based on your address, item weight, and dimensions
• Delivery appointments are typically scheduled in advance by the carrier

If you need a freight quote before placing an order, contact us at support@forgelinesupplyco.com.

When your freight shipment arrives:

• Curbside delivery is the standard service level — the driver will lower your items to ground level at the curb or driveway
• Liftgate service is available at checkout if you do not have a loading dock or forklift on-site
• Inspect all items before signing the delivery receipt. Note any visible damage on the Bill of Lading and photograph it immediately
• If damage is found, contact us within 48 hours so we can file a freight claim on your behalf

Once your order ships, you will receive:

• A shipping confirmation email with your tracking number and carrier name
• Estimated delivery window (typically 5–10 business days for freight, depending on distance)
• The carrier will contact you directly to schedule a delivery appointment

You can check order status at any time by emailing support@forgelinesupplyco.com or calling +1 (888) 896-7898.