Refund & Return Policy

Our return and refund guidelines for commercial-grade garage and shop equipment. Please review these terms carefully before initiating a return.

Policy at a Glance

30-Day Return Window (Fees Apply)

Up to 25% Maximum Fee Restocking Fee

RMA Number Required Before Shipping Any Return

Restocking Fee Disclosure

All approved returns are subject to a restocking fee of up to 25% of the original purchase price. The exact fee depends on the product category, condition upon return, and whether original packaging is intact. This fee covers inspection, repackaging, and restocking costs for commercial-grade equipment.

Return Authorizations & Physical Shipments

Return Authorization Contact Point

Forgeline Supply Co.
Attn: Return Processing
5830 E 2nd St, Ste 7000 #35599
Casper, WY 82609

support@forgelinesupplyco.com +1 (888) 896-7898

Physical Freight Routing

Heavy commercial garage equipment must never be shipped directly to the Wyoming corporate mailbox address listed above. Because our products distribute direct-from-factory, our team will issue an official Return Merchandise Authorization (RMA) tracking number and coordinate transport via a licensed LTL freight carrier directly to the specific manufacturer's factory return warehouse.

Return Eligibility & Conditions

Items may be returned within 30 days of delivery, subject to the following conditions:

Products must be unused, uninstalled, and in original packaging with all hardware, manuals, and accessories included
Items that have been assembled, installed, modified, or show signs of use are not eligible for return
Custom-ordered, special-order, or built-to-spec products are non-returnable
Freight and shipping charges from the original order are non-refundable

Order Cancellations

Orders may be cancelled before shipment at no charge. Once an item has shipped or been tendered to the freight carrier, cancellation is no longer possible — the standard return policy applies.

To request a cancellation, contact us immediately at support@forgelinesupplyco.com or call +1 (888) 896-7898.

Damaged or Defective Shipments

If your order arrives damaged or defective:

Inspect all items at the time of delivery before signing the carrier's Bill of Lading
Note any visible damage directly on the delivery receipt and photograph all damage immediately
Contact us within 48 hours of delivery so we can file a freight claim and arrange a replacement or refund
Do not discard damaged packaging or products until the claim is fully resolved

We handle all freight damage claims on your behalf at no additional cost.

Refund Processing Timeline

Once your returned item is received and inspected at the manufacturer's warehouse:

You will receive an email confirmation that your return has been processed
Approved refunds are issued to the original payment method within 5–10 business days
The refund amount reflects the original purchase price minus any applicable restocking fees and original shipping charges
Depending on your bank or credit card provider, it may take an additional 3–5 business days for the credit to appear on your statement